Reference

Terms Conditions That Cover Your Account

These terms set out how your hondatotot account works — what we expect from you and what you can expect from us. Access and eligibility depend on local law and are available where local law permits in Indonesia.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal & balance conditionsAccount suspension policyJurisdiction-dependent access

Explore the Lobby Read FAQ

What These Terms Actually Cover

hondatotot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on hondatotot, you agree to the conditions laid out on this page. These terms apply to every action you take — logging in from your phone in Bandung, making a deposit through DANA or OVO, requesting a withdrawal via GoPay, or contacting

1
our support team. We do not apply different rules depending on which wallet you use; the same terms govern all transactions. We may update these terms when our services change or when applicable regulations require it. When we do, we'll make the updated version available on
2
this page, and continued use of your account after the update counts as your acceptance. If any section of these terms is found unenforceable under local law, the remaining sections stay in full effect. These terms do not override any applicable Indonesia regulations — where local
3
law sets a higher standard, that standard applies. Your account is personal to you; sharing credentials or allowing third-party access to your wallet is a breach of these conditions. Questions about a specific clause? Reach our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

If a clause is unclear or you believe a term has been applied incorrectly to your account, we want to hear from you directly. Our support team can clarify conditions, walk through a specific transaction dispute, or log a formal query for our compliance review. Use any of the channels below — response times vary by channel and volume.

HOW WE HANDLE POLICY

Our Commitments Under These Terms

These conditions exist to keep your account secure and transactions transparent. We apply them consistently — whether you're depositing via OVO or withdrawing through GoPay — and we document every enforcement action in your account history so it's visible to you.

Account Security Your login is protected by OTP verification tied to your registered mobile number. We never ask for your wallet PIN and we won't contact you outside our official support channels.

Data Handling Account data — including your wallet details for DANA, OVO and GoPay — is stored under encryption. We do not sell or share your personal data with third-party advertisers.

Retention & Deletion We retain account records as required by applicable law. If you close your account, you can request a summary of stored data through the Account Help Centre before deletion is processed.

Term Change Process We publish every terms update on this page with a clear effective date. You're not bound by changes you weren't notified about — contact support if you believe a change was applied retroactively.

Questions About These Terms, Answered

Real questions we get about how these terms work in practice — covering your rights, account actions, wallet rules and how to raise a dispute.

Yes. The same terms cover every payment method we support. There are no wallet-specific carve-outs — DANA, OVO and GoPay transactions are all governed by the same conditions.

Contact support via live chat or the Account Help Centre with your account ID and the specific action in question. We'll review the case and respond with our assessment in writing.

No. Your account must be funded only from wallets registered in your own name. Using a third-party wallet is a breach of these terms and may result in account suspension.

We update the effective date at the top of this page whenever changes are made. We may also notify you via your registered contact details for significant updates to core conditions.

Access depends on local law and is available only where local law permits. If you're unsure about eligibility in your region, check with your local legal guidance before opening an account.

Yes. Log in and go to Account Help to submit a data request. We'll provide a summary of stored records or process deletion in line with applicable Indonesia data regulations.

Reference